Frequently Asked Questions
Please choose a category below.
For additional inquiries, please call +1-888-843-9006 to speak with an Aviation Advisor.
XO is part of Vista Global Holding, the world’s first private aviation ecosystem – completing over 75,000 flights and moving over 160,000 passengers annually, while also employing 1,600+ professionals of 60 nationalities.
XO gives you two ways to fly :
XO Private Charter — XO offers whole aircraft private charter flights across the globe, with the option to sell extra seats to fellow flyers.
Seats on Private Jets — Don’t need the whole aircraft? You can book individual seats on existing shared flights or create your own crowdfunded flights on private jets.
Yes, anyone that passes a background screening and ID verification can “Buy as you fly” and purchase XO flights. Non-members have access to competitive market rates on individual seats, as well as flight creation. However, exclusive access to the Dedicated Fleet during peak season travel, better charter terms on the Dedicated Fleet, significant seat discounts, events, as well as access to member-exclusive events, and luxury lifestyle benefits are exclusive to members only .
At this time, XO only accepts wire, ACH, or credit card transactions. We proudly accept Visa, MasterCard, AmericanExpress, and Discover. We are not currently accepting Apple Pay, PayPal, or cryptocurrency transactions.
We offer 24/7 support with our Account Management team, as well as Aviation Advisors in your region. Please check out our contact page to get in touch.
We are always hiring talented and customer-obsessed professionals all over the globe. Vista Global Holding, XO’s parent company, proudly employs 1,600+ professionals of 60+ nationalities. To find opportunities that may suit you, please go to our Careers page.
Yes! XO offers an Apple iOS and Android mobile app for flight booking, trip management, and communication. To download and learn more, please go to our mobile app page here or search XO in your App Store.
Flying with XO
Private Flights: Our Access Members experience better booking, cancellation, and flight rewards for flying on the Dedicated Fleet of over 180 aircraft spread across the globe, but there are no limits to the additional 2,100+ safety-vetted aircraft in the XO Alliance Fleet. Access Members are also enabled to book whole aircraft private charter flights across the globe, with the option to sell extra seats to fellow flyers at prices set by the creator. Learn more about the different XO Memberships we offer.
Seats on private jets: XO offers its customers a unique flying solution between commercial first-class and private charters by offering the ability to buy individual seats on private jets for select routes.
Choose any approved aircraft on demand for where and when you want to fly outside of 24 hours via our mobile app or website. Flights marked as “Instant Booking” are fully confirmed and backed by XO’s service guarantee. If you wish to book with the help of one of our Aviation Advisors, you may also do that by phone or email. Private flights include all the premium benefits of traditional charters, but with the added perks of the speed and ease of our digital booking process, our very competitive prices, and best-in-class flight support.
Much like a private flight, you can create shared flights worldwide on select routes, tailored to your exact requirements. Simply search your desired route, select the airports you’d like to utilize in the region, time of departure, and then the amount of seats you need or would like to buy to guarantee the flight. We place a $1 hold on your payment method until the flight is guaranteed or times out 72 hours before departure. You’re able to cancel at any time prior to the flight guaranteeing through your My Trips section. Once the flight is guaranteed, it becomes non-refundable.
Once you purchase the minimum seat requirement, then the flight is always guaranteed. You will notice a color change on the booking screen when the minimum number of seats is met. If you would like to book less than the minimum, you risk nothing by creating a shared flight as we only charge you once the minimum seat bookings are met. You can confirm the flight by booking all of the seats if you wish, or you can just wait until they are filled by others. Either way, the flight is only confirmed when the minimum required number of seats is filled.
Find individual seats on private jets on our website or in the mobile app and book instantly. After booking, you will receive a preliminary itinerary and a catering menu based on how far in advance you book your flight. A seat assignment, tail number, and FBO information are provided on the final itinerary, which is given the day prior to departure.
Private Flights: Every aircraft has a luggage compartment which varies to each mission. For example, the Citation Ultra’s in our Dedicated Fleet can carry far less luggage for a much shorter flight time than the Citation X’s in the Dedicated Fleet.
Seats on private jets: Each seat purchased on a shared flight is allowed one piece of luggage that weighs up to 50 pounds, which is stored in the luggage compartment, and one personal item such as a briefcase, purse, or backpack, which is to remain under your seat.
Private Flights: XO proudly welcomes pets aboard on our Dedicated Fleet. For their safety, any pets above 25 lbs must be leashed to a captain’s chair for takeoff and landing. Some of our furry friends fall on the XO Restricted Breeds List, which requires them to wear a muzzle before boarding.
Seats on private jets: XO proudly welcomes Emotional Support Animals (ESA) and Service Dogs (SD) aboard shared flights. These flights prohibit pets from coming on board. Prior to flying with your ESA, please provide the name, breed, and weight with an up-to-date letter written by a licensed mental health professional or medical physician on their letterhead, explaining the need for emotional support for reasons supported by the DSM-V. The required documentation MUST be dated within one year of your scheduled departure date and provided to us at least 48 hours before a flight. Regardless of ESA or SD status, any animal weighing above 25 lbs requires their own seat.
XO has four levels of membership, designed to be ideal for every type of private jet customer. However, you do not have to be a member to use our mobile app or have access to our on demand charter fleet. You can always book as a “Buy as you fly” traveler. However, guaranteed flight availability, key seat-sharing features, seat discounts, events, and other benefits are exclusive to members only.
Once you download the mobile app, an Aviation Advisor will reach out to answer any questions and walk you through membership options. You can also reach our team 24/7 by calling +1-888-843-9006 .
While we do not offer a specific “corporate membership,” our flagship membership program, Signature Access Membership, is ideal for business flyers. It utilizes the best of On Demand services as a smart, efficient solution for those with more than 25 hours of flying needs each year. And since one of the benefits of Signature Access Membership is the ability to book seats on shared flights for unaccompanied non-members, it is great for businesses.
We do not subscribe to the inflexible business models of fractional ownership or traditional jet cards. Across our membership categories, the XO community enjoys the freedom to fly outside the usual jet card constraints, with the same level of guaranteed service. We also do not operate using a fractional ownership program. Fractional owners share in the ownership of an aircraft – a depreciating asset. They are responsible for the acquisition fee, monthly management fees, occupied hourly fees, and additional fees, including fuel, tax surcharge, and international fees.